1800Appointments.com is a medical practice scheduling system. This system is a internet based application available to subscribers over the web. This service is offered through an application service provider who maintains the computer systems, software and security.

1800Appointments.com allows medical practices of all kinds to have their patients schedule their own appointments online. By utilizing this type of system, the administration in the practice office is free to perform more valuable tasks.

There are many reasons why so many companies of all types choose to work with an Application Service Provider (ASP). Here are some of the benefits that working with an ASP can offer you:

· Continuous access to the latest technology you need to run your business--without the risks, costs and administrative responsibilities associated with developing and maintaining the required IT infrastructure
· Improved ability to focus resources on core business issues, rather than IT concerns,
· Faster implementation of new applications and technologies-with reduced risk to your existing systems environment and bottom line
· Easy application scalability
· Access to comprehensive security, back-up, disaster recovery and support services.

In addition, by taking advantage of the ASP model you preserve your existing investment in legacy systems, since the ASP's servers will handle the intensive processing required by today's sophisticated applications, giving you:

· Reduced total cost of IT ownership
· Greater predictability of IT costs
· Increased IT flexibility.

Following are a series of commonly asked questions with answers to address many concerns.

Questions and Concerns with Responses

1. Q: What is 1800Appointments.com?
   A: 1800Appointments.com is a scheduling system for health care practices of all kinds. For example, medical, chiropractic and dental and other therapeutic professions. It is a web-based software application service that is available over the Internet, which is hosted and operated by 1800Appointments.com.
   
   
2. Q: What are the software and hardware requirements for 1800Appointments.com?
   A: The only requirements are an Internet connection and a browser-equipped PC. We host the solution for you, so there is no software for you to buy or install, and no servers to maintain. We maintain and update the software, as well.
   
   
3. Q: Do my patients need special software or equipment to access 1800Appointments.com?
   A: No, just an Internet connection and a browser-equipped PC.
   
   
4. Q: Can I integrate 1800Appointments.com service into my business website?
   A: Definitely! We recognize that your patients would appreciate seamless integration of appointment scheduling right into your business website.
   
   
5. Q: What if my practice does not have a website?
   A: Not a problem. 1800Appointments.com scheduling services can be accessed by your patients and prospects directly from www.1800Appointments.com.
   
   
6. Q: What prevents somebody from making fictitious appointments?
   A: To access your 1800Appointments.com schedule via the Internet, patients require a unique user name and a password. Your patients will self-register when they access your schedule the first time. This allows them to create their own unique user names and passwords.
   
   
7. Q: Can I restrict how far in advance an appointment can be made?
   A: Currently we do not restrict how far in advance an appointment can be scheduled.
   
   
8. Q: Can 1800Appointments.com send confirmations and reminders to my patients?
   A: Yes, 1800Appointments.com sends email confirmations to patients immediately after they've booked an appointment. 1800Appointments.com also sends reminders prior to the start of appointments. (Service providers may be "carbon copied", at their option).
   
   
9. Q: How long does 1800Appointments.com retain my schedule data?
   A: Your schedule data is retained indefinitely. Your active data is for the current year. All other data is archived and made available upon request
   
   
10. Q: Is there any loss of confidentiality?
    A: All information stored in 1800Appointments.com is secure and private.
    
    
11. Q: Many patients give nonverbal cues when calling, is this lost?
    A: If the need to set up an appointment has an emotional issue surrounding it, the patient will probably CALL in their appointment. In this case, the staff person would use 1800appointments.com to enter the appointment. 1800appointments.com is available to either the patient or the staff person to use. With an in-house application, only the staff person can make an entry. With 1800appointments.com, the patient can make the appointment or, if they call in, then the staff person would enter the information and would have greater privileges to make comments.
    
    
12. Q: Is there any guarantee of delivery of service?
    A: Our Application Service Provider Service is supported 24 Hours a day, 7 days a week. In addition, the hardware is of the highest reliability with all the latest in technology to assure it the service is always on line.
    
    
13. Q: Would there be any risk of loss of documentation?
    A: 1800Appointments.com assures the Doctor or Practitioner that all documentation is secure and safely stored in our system. It is backed up and made available to the client in many formats from printable to transferring the data directly to the Doctor's office to be used with their own systems with the assurance of meeting all the government data transfer regulations with our HIPAA compliant interface.
    
    
14. Q: What if we currently have scheduling software?
    A: The Doctor's office is relying on a few people to enter the patient information into their system. With 1800Appointments.com, many patients are entering their own information into one system. This frees your office personnel to perform tasks of higher priority, like attending to patients in the office, insurance and billing issues, etc. With our secured web site, HIPAA compliance interface and data transfer capabilities, this data may be imported into the doctor's existing software.* (This would need to be qualified with the software vendor first.)
    
    
15. Q: How do I notify my patients?
    A: There are many ways to notify your patients of this invaluable service. Your answering service or system can offer your patients this option. Notification cards or flyers distributed in the office or a mailing to your patient list. This also offers another reason to be in contact with your patients. Each time a patient calls in to schedule an appointment tell and remind them that you are now using 1800Appointments.com and encourage them to try if for their next appointment.
    
    
16. Q: How long has 1800Appointments.com been in use?
    A: 1800Appointments.com is a new service, but this service uses proven technology. This technology is similar to what is used by many online vendor and banking systems.
    
    
17. Q: How many Current Subscribers does 1800Appointments.com have?
    A: 1800Appointments.com it is a new service, and that thousands of companies rely on ASP offerings for accounting to office software to anti-virus software, etc.
    
    
18. Q: How do I sign up for the service?
    A: Contact your local 1800Appointments.com representative and all the details will be taken care of for you.
    
    
19. Q: Am I required to sign a long-term service contract?
    A: No. The choice of contract term length is yours. You may take advantage of the month-by-month payment plan that allows you to terminate the service subscription at any time with no contract termination fee. If long-term savings are more important to your business, you may choose a payment plan with longer service contract term.
    
    
20. Q: Is your site secure?
    A: Yes. Your personal information is stored safely behind our firewall. All Data at www.1800appointments.com web site are handled with highest industry-standard SSL encryption as we take the issue of security seriously. Every time you send us your Information, Your data is encrypted to ensure the highest level of security. We use the industry-standard Secure Sockets Layer (SSL) technology to prevent the information from being intercepted. Once your information reaches us, it resides on a server that is heavily guarded both physically and electronically. Our servers sit behind an electronic firewall and are not directly connected to the Internet, so your private information is available only to authorized computers.
    
    
21. Q: How do I know that my data is secure?
    A: We employ the latest bit encryption technology in all areas of the site, which requires you to provide your personal information. This is done to protect you from unauthorized use of the information you are sending to our server. To make sure you have the latest security features on your browser, download and install the latest version of your favorite browser, Microsoft Internet Explorer, or Netscape Communicator. Security patches have been applied or installed in our operating system, Web server, application server, and database. We protect sensitive information by encrypting the transmission from the consumer browser to our web site by using a Server Certificate (SSL Encryption).
    
    
22. Q: What will my information be used for?
    A: Personal information given to us on www.1800appointments.com is not shared with any other entity without your permission. It is used only for processing your Appointments.
    
    
23. Q: How is your site developed?
    A: An in-house team of programmers, HTML experts, product specialists, writers, and doctors developed our site. Our developers at 1800appointments.com work to make sure that 1800appointments is the safest online site; we worry so you never have to!
    
    
24. Q: How SSL works (external)?
    A: Please Visit the Link Below to learn more about SSL and how it works?
    http://www.iplanet.com/developer/docs/articles/security/ssl.html
    
    
25. Q: How do I check your Server Identity?
    A: The Server ID included with our Site Trust service enables visitors to verify our site's authenticity and to communicate with it securely via state-of-the-art SSL encryption, which protects confidential information from interception and hacking. Please click on the VeriSign Logo on our home page to check our Authenticity.
    
    
26. Q: Where can I go for more information about protecting myself online?
    A: You can visit the FTC's website on consumer Internet safety.
    
    
27. Q: How do I know if I am on the secured site or not?
    A: 1. Check to make sure the URL begins with "https" rather than "http"
    
    
    
    2. Look for a lock icon on the bottom left or bottom right of your browser,
    which should look like this:
    
    

Contact us at 1-800-608-4418 or by email at info@1800Appointments.com

To go to the website click here http://www.1800appointments.com/
It lets your patients schedule their own appointments 24 hours a day, 7 days a week.

Sign up now and benefit from our exceptional 60-day FREE trial offer.
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